- What products do you sell?
We primarily offer various home decor items, currently focusing on artificial flower bouquets. These come in a variety of styles, colors, and placement options suitable for living rooms, bedrooms, dining rooms, offices, and event decorations.
- Do artificial flower bouquets require maintenance?
Artificial flower bouquets are easier to care for than fresh flowers, requiring no watering or fertilization. Simply use a dry cloth, feather duster, or soft brush to gently clean the surface and maintain a beautiful decorative effect.
- Will the product color be exactly the same as the picture?
We strive to display product images accurately, but due to differences in monitor settings, shooting light, and equipment, the actual product color may vary slightly. Please refer to the actual product received.
- How long does it take to process an order?
All orders will be processed on the same day after payment confirmation, and we will arrange shipment as soon as possible.
- How long does it take for the goods to arrive?
Currently, we ship within the United States.
Order processing time: Same day
Shipping time: Approximately 2 business days
Slight delays may occur due to special weather conditions, holidays, or peak shipping periods. 6. How do I check my order status?
After your order is shipped, you can check its shipping status using the logistics tracking information.
There may be a slight delay in logistics system updates; please wait patiently for the latest status to be synchronized.
- What payment methods do you offer?
We accept the mainstream payment methods displayed on the website checkout page. The specific payment options available will be automatically displayed at checkout.
- Can I return the goods after receiving them?
Yes.
You can apply for a return within 30 days of receiving the goods, provided the goods meet the relevant conditions stipulated in the return policy.
- How long does it take for the refund to arrive?
After the return is approved:
The refund will be returned to the original payment account within 3 business days.
The arrival time may vary slightly depending on the bank or payment institution.
- What should I do if I receive damaged goods?
If your order is damaged during shipping, please contact customer service as soon as possible and provide:
Order Number
Product Photo
Packaging Photo
Description of the Problem
After verification, we will assist with replacement or refund.
- Can I change my shipping address?
If your order has not yet been shipped, you can contact customer service to request a change of shipping address.
If your order is already in the processing or shipping stage, it may not be possible to change it.
- Do you offer shipping outside the US?
Currently, we only support shipping within the US. International shipping is not currently available.
- Will items be restocked after they sell out?
Some items may be restocked depending on inventory, but some clearance items will not be restocked after they sell out. Please refer to the information displayed on the website for details.
- Why are the prices so low?
Due to continuous losses, the merchant has decided to clear out inventory at a loss.
Currently, some home decor and artificial flower bouquets are undergoing inventory clearance promotions to reward consumers with more favorable prices while reducing inventory pressure. Therefore, some items are eligible for significant price discounts, but stock is limited and available while supplies last.
- How to contact customer service?
If you have any questions about products, orders, shipping, returns and refunds, or after-sales service, please contact us through the customer service contact information provided on the website. We will respond and provide assistance as soon as possible after receiving your inquiry.